Privacy Policy

This Privacy Policy explains how TEENOVATION – Teens Hub Dubai (“we,” “our,” or “us”) collects, uses, stores, and protects the personal information of our members, participants, and their parents/guardians. By participating in our programs, events, and community activities, you agree to the terms outlined below.

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1. What We Collect

We may collect the following personal information:

• Full name of parent/guardian and teen
• Contact information (email address, phone number)
• Emergency contact details
• Consent responses (e.g., for social media posts)
• Photos or videos from our events
• Membership and billing information (where applicable)
• Teen behavior or conduct records (if reported for safety concerns)

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2. How We Use the Information

We use this information to:

• Facilitate participation in our programs and activities
• Contact you about upcoming events or changes
• Provide safety and emergency communication
• Improve our programs and community experience
• Promote events (only with photo/video consent)
• Manage membership, billing, and cancellations

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3. Photo and Video Content

If you’ve granted permission, we may post group photos or videos of our events on platforms like Instagram, Facebook, and TikTok. We will:

• Never share personal contact details publicly
• Avoid tagging individuals without permission
• Always honor your choice to opt-out of media use

You may update your consent at any time by contacting us.

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4. Data Sharing

We do not sell or rent personal information. We may share limited information only in the following cases:

• With staff and volunteers on a need-to-know basis
• If legally required by law enforcement or safety agencies
• With third-party services for administrative purposes (e.g., billing)

All third parties are required to protect your data.

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5. Data Security

We take reasonable measures to keep your information secure. These include:

• Limiting access to sensitive information
• Using password-protected systems
• Regularly reviewing our practices for improvements

However, no system is 100% secure. We encourage you to contact us immediately if you have concerns.

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6. Parental Rights and Teen Privacy

Parents and guardians have the right to:

• Access the information we hold
• Request corrections
• Withdraw media or membership consent
• Ask for the removal of a teen’s information after ending participation

We respect teens’ privacy but require guardian consent for all major data use.

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7. Changes to This Policy

We may update this policy as our services evolve. Any major changes will be communicated via email or community posts. Continued participation means acceptance of the updated policy.